These are some frequently asked questions. We are here to put your mind at ease.
1. Are the essential oils organic?
Our essential oils are pure and unadulterated. We only use 100 % essential oils and if there are blends, they will be clearly labeled. It is a little known fact that the eco-cert is hugely expensive and therefore, out of reach for many small-scale farmers. We source from responsible farmers and their distributors. They may not have the organic certification however, they employ responsible farming methods.
2. What kind of packaging is used?
Mare & Itis strives to provide eco-friendly and reusable materials. We only use glass bottles for our products. We try to stay away from single use plastic.
3. Are the products environmentally friendly?
Yes! We only use pure and naturally sourced base products. The household cleaners and sprays use Decyl Glucoside and Apple Cider Vinegar therefore contains no harmful chemicals. These products are also sulphate free!
4. Can you ship across South Africa?
We ship to all major cities in South Africa. We use a fast and reliable courier company for all of our parcels. Please make sure that you, a friend or a family member is available to receive your parcel. We can ship outside of South Africa on request. If you are in China, please email email@example.com.
5. Can I collect my order?
Yes. You can collect from our collection point in Glen Anil, Durban. Once your order is confirmed, we will send you the exact address.
Monday - Thursday 08:30 - 15:30
Friday 08:30 - 14:30
6. Can I get a refund?
We supply quality products that we proud of. Unfortunately, we have a no refund policy. If you have issues with your package, please kindly contact us and we will assist you swiftly.
If you have more unanswered questions, feel free to email us: firstname.lastname@example.org